Akasa Air Interview Questions & Model Answers

How would you support a decision to divert the aircraft for a medical emergency?

What they're asking: They want to confirm you understand your role is supporting information flow, not making the diversion call yourself.

Model answer: My role is to give the flight deck and any onboard doctor accurate, calm updates on the patient's condition so the captain can make an informed diversion call — that decision sits with the captain, not with me. Once diversion is decided, I'd help prepare the cabin and communicate clearly with passengers about the delay without causing panic. I'd stay focused on the patient and reassure nearby passengers. Etihad trains crew to keep information flowing accurately up the chain, which is the most useful thing I can do.

A passenger having a medical episode refuses assistance. What do you do?

What they're asking: This checks whether you understand consent limits without abandoning duty of care.

Model answer: I'd respect their right to decline while still explaining clearly what help is available and the risks of declining. I'd keep monitoring discreetly and loop in the senior crew and flight deck regardless, since the situation could change quickly. If they become unresponsive, standard emergency procedure would then apply regardless of their earlier refusal. Respecting autonomy doesn't mean stepping away entirely.

A child onboard is having a medical emergency and the parents are panicking. How do you manage both?

What they're asking: This checks you can run parallel priorities — treating the patient and managing panicked bystanders — without either being neglected.

Model answer: I'd calmly take charge of coordinating help — calling for a doctor, getting the medical kit — while assigning a colleague specifically to stay with and reassure the parents so they're not left feeling abandoned. Keeping parents informed step by step, even briefly, reduces panic more than silence does. I'd keep my own tone steady since parents mirror crew energy in emergencies. The child's care comes first, but the parents need active management too.

Youre responsible for an unaccompanied minor who is nervous about their first flight alone. How do you help them?

What they're asking: This checks your instinct for warmth with children specifically, since UM handling is a routine but sensitive duty.

Model answer: I'd introduce myself warmly right at handover, explain what will happen in simple terms, and check on them more frequently than a regular passenger, especially during takeoff. Small things — letting them know where I'll be, giving them something to do — really reduce anxiety at that age. IndiGo's unaccompanied minor procedure is thorough on paperwork, but the calm reassurance part is really on me as the crew member. By landing they're usually far more relaxed than at boarding.

At landing, the person meeting an unaccompanied minor doesnt match the paperwork. What do you do?

What they're asking: This is a hard-line safety scenario — they want zero ambiguity that you would hold the line regardless of pressure.

Model answer: I would not release the child under any circumstances until the discrepancy is resolved through the ground staff and airline procedure — this is a strict non-negotiable safety rule. I'd keep the child calm and with me, and let ground staff handle verification and any necessary contact with the parents. It might mean an uncomfortable wait, but a child's safety is never something to compromise on for convenience. I'd stay warm and reassuring to the child throughout so they don't sense alarm.

You have two unaccompanied minors of very different ages on the same flight. How do you manage their differing needs?

An unaccompanied minor refuses to eat during a long flight. What do you do?

A wheelchair-using passengers boarding assistance is delayed. How do you manage the situation?

A passenger with a non-visible disability is challenged by another passenger for using priority boarding. How do you respond?

A passenger seated near a service animal expresses discomfort or allergy concerns. How do you resolve it?